:root{--bg:#f4f7fb;--card:#fff;--ink:#172033;--muted:#6c778d;--line:#dfe5ef;--brand:#174b78;--brand2:#1e6a9e;--accent:#d6ecfa;--danger:#b42318;--warning:#b54708;--ok:#027a48;--shadow:0 8px 24px rgba(28,43,65,.07);font-family:Inter,Segoe UI,Arial,sans-serif;color:var(--ink);background:var(--bg)}*{box-sizing:border-box}body{margin:0;background:var(--bg);font-size:14px}a{color:var(--brand2);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}.shell{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:#102e4a;color:#fff;padding:22px 14px;display:flex;flex-direction:column;z-index:20;overflow:hidden}.brand,.portal-brand{display:flex;align-items:center;gap:11px}.brand-mark{width:38px;height:38px;border-radius:12px;background:linear-gradient(145deg,#39a0d8,#7dd3fc);display:grid;place-items:center;color:#fff;font-size:22px;font-weight:800;box-shadow:inset 0 0 0 1px rgba(255,255,255,.3)}.brand strong,.portal-brand strong{display:block;font-size:15px}.brand small,.portal-brand small,.sidebar-foot small{display:block;color:#b8c9d8;font-size:11px;margin-top:2px}.sidebar nav{margin-top:28px;display:flex;flex-direction:column;gap:4px;flex:1 1 auto;min-height:0;overflow-y:auto;overflow-x:hidden;padding-right:4px;padding-bottom:10px;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:rgba(184,201,216,.65) transparent}.sidebar nav::-webkit-scrollbar{width:7px}.sidebar nav::-webkit-scrollbar-track{background:transparent}.sidebar nav::-webkit-scrollbar-thumb{background:rgba(184,201,216,.55);border-radius:999px}.sidebar nav::-webkit-scrollbar-thumb:hover{background:rgba(217,230,240,.8)}.nav{color:#d9e6f0;padding:10px 12px;border-radius:9px;display:flex;gap:10px;align-items:center}.nav:hover{background:rgba(255,255,255,.08);text-decoration:none;color:#fff}.nav-label{font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:#89a9bf;margin:22px 12px 6px}.sidebar-foot{margin-top:auto;border-top:1px solid rgba(255,255,255,.12);padding:16px 8px 0;display:flex;align-items:end;justify-content:space-between;gap:8px;flex:0 0 auto}.sidebar-foot strong{font-size:12px}.link-btn{background:none;border:0;color:inherit;padding:0;cursor:pointer}.main{min-width:0}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 28px;position:sticky;top:0;z-index:10}.top-title{font-weight:650}.profile-link{margin-left:auto}.menu-btn{display:none;background:none;border:0;font-size:24px}.content{padding:26px;max-width:1600px;margin:auto}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px}.page-head h1{margin:2px 0 5px;font-size:27px;letter-spacing:-.02em}.page-head p{margin:0;color:var(--muted);max-width:760px}.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:11px;font-weight:700;color:var(--brand2)}.actions,.button-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:var(--shadow);margin-bottom:20px}.card h2{font-size:17px;margin:0 0 15px}.card-head{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-bottom:12px}.card-head h2{margin:0}.card-head span{color:var(--muted);font-size:12px}.narrow{max-width:760px}.grid2,.grid3{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.grid3{grid-template-columns:repeat(3,minmax(0,1fr))}.span2{grid-column:span 2}.metrics{display:grid;grid-template-columns:repeat(6,minmax(140px,1fr));gap:14px;margin-bottom:20px}.metric{background:#fff;border:1px solid var(--line);border-radius:13px;padding:17px;box-shadow:var(--shadow)}.metric span,.metric small{display:block;color:var(--muted)}.metric strong{font-size:24px;display:block;margin:7px 0}.metric.risk{border-left:4px solid #f79009}.btn{display:inline-flex;align-items:center;justify-content:center;border:1px solid #b9c5d4;background:#fff;color:#24364a;border-radius:8px;padding:9px 14px;font-weight:650;cursor:pointer;line-height:1.2}.btn:hover{text-decoration:none;background:#f5f8fb}.btn.primary{background:var(--brand);color:#fff;border-color:var(--brand)}.btn.primary:hover{background:#103c62}.btn.small{padding:7px 11px}.btn.tiny{padding:5px 8px;font-size:11px}.btn.full,.full{width:100%}.button-stack{display:grid;gap:8px}.button-stack form{margin:0}.alert{padding:12px 15px;border-radius:10px;margin-bottom:18px;background:#e9f7ef;color:#096b43;border:1px solid #abefc6}.alert.error{background:#fff0f0;color:#a40e0e;border-color:#fecaca}.alert.warning{background:#fff7ed;color:#9a3412;border-color:#fed7aa}.notice{padding:14px;background:#f0f7fc;border-left:4px solid var(--brand2);margin-top:18px}.filterbar{display:flex;gap:9px;flex-wrap:wrap;margin-bottom:14px}.filterbar input{min-width:260px;flex:1}.filterbar input,.filterbar select,.inline-form input,.inline-form select{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:10px;border-bottom:1px solid var(--line)}td{padding:12px 10px;border-bottom:1px solid #edf0f5;vertical-align:top}td small,li small{display:block;color:var(--muted);margin-top:4px}tbody tr:hover{background:#fbfcfe}.empty{text-align:center;color:var(--muted);padding:24px!important}.badge{display:inline-block;background:#edf2f7;color:#40536a;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:700}.badge.large{padding:7px 12px;font-size:12px}.priority-critical{background:#fee4e2;color:#b42318}.priority-high{background:#fff1d6;color:#9a5500}.danger-text{color:var(--danger);font-weight:700}.muted{color:var(--muted)}.center{text-align:center}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.form-grid.compact{gap:10px}.form-grid label,.stack label{display:flex;flex-direction:column;gap:6px;color:#4c5b70;font-weight:600;font-size:12px}.form-grid input,.form-grid select,.form-grid textarea,.stack input,.stack select,.stack textarea{width:100%;border:1px solid #cbd5e1;border-radius:8px;padding:10px 11px;background:#fff;color:var(--ink)}.form-grid textarea,.stack textarea{resize:vertical}.form-grid input:focus,.form-grid select:focus,.form-grid textarea:focus,.stack input:focus,.stack select:focus,.stack textarea:focus{outline:2px solid #a9d7f4;border-color:#4f9dcd}.wide{grid-column:1/-1}.form-actions{display:flex;justify-content:flex-end;gap:9px}.stack{display:grid;gap:13px}.stack.compact{gap:8px}.check{flex-direction:row!important;align-items:center!important}.check input{width:auto}.details{display:grid;grid-template-columns:120px 1fr;gap:10px 12px;margin:0}.details.two-col{grid-template-columns:180px 1fr}.details dt{font-size:11px;text-transform:uppercase;color:var(--muted);font-weight:700}.details dd{margin:0;word-break:break-word}.record-list,.file-list,.check-list{list-style:none;margin:0;padding:0}.record-list li,.file-list li{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;padding:11px 0;border-bottom:1px solid #edf0f5}.record-list li.block{display:block}.file-list li{display:block}.check-list li{display:flex;gap:9px;padding:8px 0;color:var(--muted)}.check-list li.done{color:var(--ok);font-weight:650}.inline-form{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.small-input{width:65px}.preline{white-space:pre-line;line-height:1.55}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:20px}.ticket-side{min-width:0}.timeline{position:relative}.timeline-item{display:grid;grid-template-columns:18px 1fr;gap:10px;padding:7px 0 15px}.timeline-dot{width:10px;height:10px;border-radius:50%;background:#8aa1b5;margin-top:5px;box-shadow:0 0 0 4px #edf2f7}.timeline-item.email .timeline-dot{background:var(--brand2)}.timeline-item.outgoing .timeline-dot{background:var(--ok)}.timeline-head{display:flex;justify-content:space-between;gap:10px}.timeline-head span{color:var(--muted);font-size:11px}.timeline-body p{margin:8px 0 0}.email-meta{font-size:12px;color:var(--muted);background:#f7f9fc;padding:8px;border-radius:7px;margin-top:8px}.ai-result{border-top:1px solid var(--line);padding:10px 0}.ai-result summary{cursor:pointer;font-weight:650}.login-bg{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at top left,#e1f2fc,#f5f7fb 55%)}.login-card{width:min(430px,calc(100% - 30px));background:#fff;border:1px solid var(--line);box-shadow:0 18px 50px rgba(20,50,80,.13);border-radius:18px;padding:30px}.login-brand{color:var(--ink);margin-bottom:28px}.login-brand small{color:var(--muted)}.login-card h1{margin-bottom:5px}.login-card>p{color:var(--muted);margin-top:0}.login-help{margin-top:18px;text-align:center}.portal{background:#f6f8fb}.portal-header{height:72px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(20px,calc((100vw - 1200px)/2));position:sticky;top:0;z-index:10}.portal-brand{color:var(--ink)}.portal-header nav{display:flex;gap:18px;align-items:center}.portal-header .link-btn{color:var(--brand2)}.portal-main{max-width:1200px;margin:0 auto;padding:34px 20px 60px}.portal-footer{text-align:center;color:var(--muted);padding:25px;border-top:1px solid var(--line)}.portal-hero{background:linear-gradient(130deg,#123b5e,#206a98);color:#fff;border-radius:18px;padding:34px;margin-bottom:20px}.portal-hero p{color:#dceefa;max-width:700px}.portal-card{max-width:980px;margin-left:auto;margin-right:auto}.portal-login{max-width:470px;margin:50px auto}.portal-login h1{margin-top:0}
@media(max-width:1200px){.metrics{grid-template-columns:repeat(3,1fr)}}@media(max-width:900px){.shell{grid-template-columns:1fr}.sidebar{position:fixed;left:-260px;transition:.2s}.menu-open .sidebar{left:0}.menu-btn{display:block;margin-right:12px}.ticket-layout{grid-template-columns:1fr}.grid3{grid-template-columns:1fr 1fr}.metrics{grid-template-columns:repeat(2,1fr)}}@media(max-width:650px){.content{padding:18px 13px}.topbar{padding:0 14px}.grid2,.grid3,.form-grid{grid-template-columns:1fr}.span2,.wide{grid-column:auto}.metrics{grid-template-columns:1fr 1fr}.page-head{display:block}.page-head .actions,.page-head>.btn{margin-top:12px}.portal-header{padding:0 14px}.portal-brand small{display:none}.portal-header nav a:not(.btn){display:none}.details{grid-template-columns:100px 1fr}.timeline-head{display:block}.filterbar{display:grid}.filterbar input{min-width:0}.metrics .metric strong{font-size:19px}}
.metric-link{display:block;color:inherit;text-decoration:none;transition:transform .12s ease,border-color .12s ease,box-shadow .12s ease}.metric-link:hover{text-decoration:none;transform:translateY(-1px);border-color:#7aaed2;box-shadow:0 8px 22px rgba(28,43,65,.11)}.metric-link.selected{border-color:var(--brand2);box-shadow:0 0 0 2px rgba(57,160,216,.16)}.ticket-metrics{grid-template-columns:repeat(6,minmax(145px,1fr))}
@media(max-width:1200px){.ticket-metrics{grid-template-columns:repeat(3,1fr)}}@media(max-width:650px){.ticket-metrics{grid-template-columns:repeat(2,1fr)}}

/* MBOP v2.2.5 Build 1: notification centre and ticket conversation workspace */
.topbar{justify-content:space-between}.topbar-left,.topbar-actions{display:flex;align-items:center}.topbar-actions{gap:12px}.topbar-actions .profile-link{margin-left:0}.notification-widget{position:relative}.notification-bell{position:relative;width:38px;height:38px;border:1px solid var(--line);border-radius:10px;background:#fff;cursor:pointer;font-size:18px;display:grid;place-items:center}.notification-bell:hover{background:#f6f9fc}.notification-badge{position:absolute;right:-6px;top:-6px;min-width:20px;height:20px;border-radius:999px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:20px;padding:0 5px;border:2px solid #fff}.notification-drawer{position:absolute;right:0;top:48px;width:min(440px,calc(100vw - 30px));max-height:72vh;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 50px rgba(20,42,66,.22);overflow:hidden;z-index:60}.notification-drawer-head,.notification-drawer-foot{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--line)}.notification-drawer-head small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.notification-drawer-foot{border-top:1px solid var(--line);border-bottom:0}.notification-drawer-tabs{display:grid;grid-template-columns:repeat(5,1fr);border-bottom:1px solid var(--line);background:#f8fafc}.notification-drawer-tabs button{border:0;background:transparent;padding:10px 6px;font-size:11px;color:var(--muted);cursor:pointer}.notification-drawer-tabs button.active{color:var(--brand2);font-weight:700;background:#fff;box-shadow:inset 0 -2px 0 var(--brand2)}.notification-drawer-tabs span{display:block;margin-top:2px}.notification-list{overflow:auto;max-height:48vh}.notification-item{display:grid;grid-template-columns:7px minmax(0,1fr) auto;gap:12px;padding:15px 16px;border-bottom:1px solid var(--line);align-items:start;background:#fff}.notification-item.unread{background:#f2f8fd}.notification-item.compact{grid-template-columns:6px minmax(0,1fr);padding:12px 14px}.notification-item.compact .notification-actions{grid-column:2;margin-top:4px;justify-content:flex-start}.notification-priority{width:7px;min-height:44px;border-radius:999px;background:#9aa5b5}.notification-item.priority-critical .notification-priority{background:var(--danger)}.notification-item.priority-high .notification-priority{background:#e36d14}.notification-item.priority-medium .notification-priority{background:var(--brand2)}.notification-copy{min-width:0}.notification-line{display:flex;align-items:center;gap:8px;justify-content:space-between}.notification-line strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.notification-copy p{margin:5px 0;color:#3b4658;line-height:1.45}.notification-meta{font-size:11px;color:var(--muted)}.notification-scope{font-size:10px;border-radius:999px;padding:3px 7px;white-space:nowrap;background:#eef2f6;color:#475467}.scope-personal{background:#e8f4ff;color:#175b8a}.scope-department{background:#f4ecff;color:#6b3ca5}.scope-system{background:#fff0e8;color:#9a3d0f}.notification-actions{display:flex;gap:6px;align-items:center}.notification-tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}.notification-tab{display:flex;gap:8px;align-items:center;padding:9px 13px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--ink)}.notification-tab:hover{text-decoration:none;border-color:#8eb7d2}.notification-tab.active{background:var(--brand);border-color:var(--brand);color:#fff}.notification-tab span{font-size:11px;font-weight:700}.notification-centre-card{padding:0;overflow:hidden}.notification-list.full-list{max-height:none}.notification-list.full-list .notification-item:last-child{border-bottom:0}.empty.spacious{padding:40px}.preference-card{padding:0;overflow:hidden}.preference-table td:first-child{min-width:300px}.preference-table td small{display:block;color:var(--muted);margin-top:4px;line-height:1.4}.check-cell{text-align:center;vertical-align:middle}.check-cell input{width:18px;height:18px}.mandatory-label{display:block;font-size:10px;color:var(--muted);margin-top:4px}.preference-note{margin:16px;padding:13px 15px;background:#f5f8fb;border-radius:10px;color:#445066}.preference-card .form-actions{padding:0 16px 18px}

.ticket-page-head{margin-bottom:14px}.ticket-summary-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;background:var(--line);border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-bottom:18px}.ticket-summary-strip>div{background:#fff;padding:13px 15px;min-width:0}.ticket-summary-strip small{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.06em;margin-bottom:5px}.ticket-summary-strip strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-summary-strip .overdue{color:var(--danger)}.ticket-workspace{padding:0;overflow:hidden}.ticket-tabs{display:flex;gap:0;border-bottom:1px solid var(--line);background:#f8fafc;overflow-x:auto}.ticket-tabs button{border:0;border-right:1px solid var(--line);background:transparent;padding:14px 16px;color:var(--muted);cursor:pointer;white-space:nowrap}.ticket-tabs button.active{color:var(--brand);font-weight:700;background:#fff;box-shadow:inset 0 -3px 0 var(--brand2)}.ticket-tabs button span{margin-left:5px;font-size:10px;background:#e7edf4;padding:2px 6px;border-radius:999px}.ticket-panel{padding:18px}.ticket-panel[hidden]{display:none!important}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:16px}.panel-heading h2{margin:0}.panel-heading p{margin:4px 0 0;color:var(--muted)}.conversation-thread{display:flex;flex-direction:column;gap:10px}.email-card{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fff}.email-card.incoming{border-left:4px solid var(--brand2)}.email-card.outgoing{border-left:4px solid var(--ok)}.email-card-head{width:100%;display:grid;grid-template-columns:28px minmax(0,1fr) auto 20px;gap:10px;align-items:center;text-align:left;border:0;background:#f9fbfd;padding:13px 14px;cursor:pointer}.email-card-head:hover{background:#f2f7fb}.email-direction{font-size:20px}.email-head-copy{min-width:0}.email-head-copy strong,.email-head-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.email-head-copy small{margin-top:3px;color:var(--muted);font-weight:400}.email-head-time{font-size:11px;color:var(--muted);white-space:nowrap}.email-chevron{font-size:18px;color:var(--muted)}.email-card-body{padding:16px}.email-card-body[hidden]{display:none}.email-meta-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px 18px;background:#f7f9fc;border-radius:9px;padding:12px;margin-bottom:15px}.email-meta-grid div{min-width:0}.email-meta-grid b{display:block;font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin-bottom:3px}.email-meta-grid span{display:block;overflow-wrap:anywhere}.email-content{line-height:1.55;overflow-wrap:anywhere}.email-html{max-width:100%;overflow-x:auto}.email-html table{border-collapse:collapse;max-width:100%}.email-html td,.email-html th{border:1px solid #d7dee8;padding:6px}.email-html img{max-width:100%;height:auto}.email-attachments{border-top:1px solid var(--line);padding-top:12px;margin-top:15px}.attachment-chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.attachment-chips a{display:inline-flex;align-items:center;gap:5px;border:1px solid var(--line);border-radius:8px;padding:7px 9px;background:#f8fafc}.attachment-chips a:hover{text-decoration:none;border-color:#8eb7d2}.attachment-chips small{color:var(--muted)}.email-card-actions{display:flex;justify-content:flex-end;margin-top:14px}.reply-composer{border-top:1px solid var(--line);margin-top:22px;padding-top:20px}.case-description{font-size:15px;line-height:1.65;background:#f8fafc;border-radius:10px;padding:16px;margin-bottom:18px}.ticket-details{max-width:760px}.enterprise-timeline .timeline-item{padding-bottom:18px}.attachment-centre li{display:flex;align-items:center;justify-content:space-between;gap:12px}.attachment-centre li>div{min-width:0}.attachment-centre a{font-weight:650}.attachment-centre small{display:block;margin-top:4px;color:var(--muted)}.upload-inline{margin-top:18px;border-top:1px solid var(--line);padding-top:16px;align-items:end}.sticky-card{position:sticky;top:82px}

@media(max-width:900px){.notification-drawer{position:fixed;right:12px;top:58px}.ticket-summary-strip{grid-template-columns:repeat(2,1fr)}.sticky-card{position:static}}
@media(max-width:650px){.topbar-actions{gap:7px}.notification-drawer-tabs{grid-template-columns:repeat(2,1fr)}.notification-item{grid-template-columns:6px minmax(0,1fr)}.notification-actions{grid-column:2;justify-content:flex-start;flex-wrap:wrap}.notification-line{align-items:flex-start}.notification-scope{margin-left:auto}.ticket-summary-strip{grid-template-columns:1fr}.ticket-tabs button{padding:12px}.ticket-panel{padding:13px}.email-card-head{grid-template-columns:24px minmax(0,1fr) 18px}.email-head-time{display:none}.email-meta-grid{grid-template-columns:1fr}.panel-heading{align-items:flex-start}.preference-table td:first-child{min-width:220px}}

/* MBOP v2.2.5 Build 2: live work centre, customer 360 and workload */
.live-state{color:var(--ok);font-weight:700}.notification-drawer-head small .live-state{display:inline;margin:0}.workspace-tabs{display:flex;gap:4px;align-items:center;overflow-x:auto;margin:0 0 16px;padding:5px;background:#eaf0f6;border:1px solid var(--line);border-radius:12px}.workspace-tabs a{display:flex;align-items:center;gap:7px;padding:10px 14px;border-radius:8px;color:#40536a;white-space:nowrap;font-weight:650}.workspace-tabs a:hover{text-decoration:none;background:rgba(255,255,255,.65)}.workspace-tabs a.active{background:#fff;color:var(--brand);box-shadow:0 2px 8px rgba(28,43,65,.08)}.workspace-tabs a span{font-size:10px;background:#e8eef4;padding:2px 6px;border-radius:999px}.work-metrics{grid-template-columns:repeat(5,minmax(145px,1fr))}.task-create-card{border-left:4px solid var(--brand2)}.task-table td:first-child{min-width:250px}.task-table .badge{margin-top:7px}.row-overdue{background:#fff8f7}.row-overdue:hover{background:#fff3f1}.scope-links{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}.scope-links a{padding:7px 11px;border:1px solid var(--line);border-radius:999px;color:#40536a;background:#fff}.scope-links a:hover{text-decoration:none;border-color:#8eb7d2}.scope-links a.active{background:var(--brand);border-color:var(--brand);color:#fff}.advanced-filterbar{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:12px;align-items:end}.advanced-filterbar label{display:flex;flex-direction:column;gap:5px;color:#4c5b70;font-size:11px;font-weight:700}.advanced-filterbar input,.advanced-filterbar select{width:100%;border:1px solid var(--line);border-radius:8px;padding:9px 10px;background:#fff;color:var(--ink)}.advanced-filterbar .search-wide{grid-column:span 2}.filter-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.search-card{padding-bottom:16px}.customer360-metrics{grid-template-columns:repeat(6,minmax(145px,1fr))}.metric-date{font-size:15px!important;line-height:1.35;min-height:40px}.customer360-side{border-top:4px solid var(--brand2)}.customer360-name{display:block;font-size:15px;margin-bottom:12px}.mini-metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:14px}.mini-metrics div{padding:10px;border:1px solid var(--line);background:#f8fafc;border-radius:9px}.mini-metrics span,.mini-metrics strong{display:block}.mini-metrics span{font-size:10px;text-transform:uppercase;color:var(--muted);letter-spacing:.05em}.mini-metrics strong{font-size:19px;margin-top:3px}.compact-details{grid-template-columns:105px 1fr;font-size:12px}.workload-grid{align-items:start}.workload-grid table td:nth-child(n+2){white-space:nowrap}.notification-centre-list .notification-item:last-child{border-bottom:0}.topbar .notification-drawer-head small{white-space:nowrap}
@media(max-width:1200px){.work-metrics,.customer360-metrics{grid-template-columns:repeat(3,1fr)}.advanced-filterbar{grid-template-columns:repeat(3,minmax(145px,1fr))}}
@media(max-width:900px){.advanced-filterbar{grid-template-columns:repeat(2,minmax(140px,1fr))}.advanced-filterbar .search-wide{grid-column:1/-1}.workload-grid{grid-template-columns:1fr}}
@media(max-width:650px){.work-metrics,.customer360-metrics{grid-template-columns:repeat(2,1fr)}.advanced-filterbar{grid-template-columns:1fr}.advanced-filterbar .search-wide{grid-column:auto}.workspace-tabs{align-items:stretch}.workspace-tabs a{padding:9px 10px}.task-table td:first-child{min-width:210px}}
.delivery-sent{background:#e8f7ef;color:#087443}.delivery-failed,.delivery-exhausted{background:#fee4e2;color:#b42318}.delivery-processing{background:#eaf2ff;color:#175cd3}.delivery-pending{background:#fff4e5;color:#9a5500}

/* MBOP v2.2.5 Build 5: notification governance */
.notification-rule-card{margin-bottom:18px}.notification-rule-card .section-head{padding:18px 18px 12px;border-bottom:1px solid var(--line)}.notification-rule-card .section-head h2{margin:0 0 5px}.notification-rule-card .section-head p{margin:0;color:var(--muted);line-height:1.5}.notification-rule-card .split-head{display:flex;align-items:end;justify-content:space-between;gap:16px}.notification-rule-table th:not(:first-child),.notification-rule-table td:not(:first-child){min-width:130px;text-align:center}.muted-cell{color:var(--muted);font-size:12px}.source-badge{display:inline-flex;align-items:center;justify-content:center;padding:4px 8px;border-radius:999px;background:#eef2f6;color:#475467;font-size:10px;font-weight:700;white-space:nowrap}.source-badge.configured{background:#e8f4ff;color:#175b8a}.inline-filter{display:flex;align-items:end;gap:8px}.inline-filter label{display:grid;gap:5px;color:var(--muted);font-size:11px}.inline-filter select{min-width:190px}.reset-defaults-form,.preference-reset-form{padding:0 16px 18px}.split-actions{display:flex;justify-content:space-between;align-items:center}.preference-reset-form{margin-top:-8px}.preference-reset-form .btn,.reset-defaults-form .btn{width:auto}
@media(max-width:760px){.notification-rule-card .split-head{align-items:stretch;flex-direction:column}.inline-filter{width:100%}.inline-filter label,.inline-filter select{width:100%}.notification-rule-table th:not(:first-child),.notification-rule-table td:not(:first-child){min-width:105px}}

/* MBOP v2.2.5 Build 6: availability, delegation and quiet hours */
.notification-profile-grid{display:grid;grid-template-columns:minmax(280px,.8fr) minmax(360px,1.2fr);gap:18px;margin-bottom:18px}.availability-summary-card,.quiet-hours-card{margin:0}.availability-badge{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:750;background:#eaf7f0;color:var(--ok)}.availability-badge.unavailable{background:#fff0e8;color:#9a3d0f}.availability-badge.available:before,.availability-badge.unavailable:before{content:"";width:7px;height:7px;border-radius:50%;margin-right:6px;background:currentColor}.quiet-hours-card p,.availability-guide p{color:var(--muted);line-height:1.55}.checkbox-label{display:flex!important;align-items:center;gap:9px;align-self:end}.checkbox-label input{width:18px;height:18px}.user-admin-grid{align-items:start}.availability-guide{border-top:4px solid var(--brand2)}.user-availability-card{margin-top:18px;padding:0;overflow:hidden}.user-availability-card .card-head{padding:16px 18px;margin:0}.availability-table td:first-child{min-width:230px}.availability-table td:nth-child(2){min-width:210px}.availability-table td:nth-child(3){min-width:650px}.availability-table td>small{display:block;margin-top:5px;color:var(--muted)}.availability-form{display:grid;grid-template-columns:140px 180px 180px minmax(230px,1fr) auto;gap:8px;align-items:end}.availability-form label{display:grid;gap:4px;color:var(--muted);font-size:10px;font-weight:700}.availability-form input,.availability-form select{width:100%;padding:8px;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink)}.account-toggle{margin-top:8px}.availability-table .btn[disabled]{opacity:.5;cursor:not-allowed}
@media(max-width:1050px){.notification-profile-grid{grid-template-columns:1fr}.availability-form{grid-template-columns:repeat(2,minmax(180px,1fr))}.availability-form .btn{align-self:end}.availability-table td:nth-child(3){min-width:520px}}


/* MBOP v2.2.5 Build 7: acknowledgement and escalation */
.notification-item.action-required{box-shadow:inset 3px 0 0 #e36d14}.notification-item.ack-overdue{background:#fff7f5}.notification-item.ack-overdue.unread{background:#fff1ee}.acknowledgement-status{margin-top:8px;padding:7px 9px;border-radius:8px;background:#fff4e5;color:#8a4b08;font-size:11px;line-height:1.4}.acknowledgement-status.overdue{background:#fee4e2;color:#b42318}.acknowledgement-status.acknowledged{background:#e8f7ef;color:#087443}.btn.acknowledge{background:#fff4e5;border-color:#f5b66f;color:#8a4b08}.btn.acknowledge:hover{background:#ffe8c7}.notification-tab.action-tab span{background:rgba(227,109,20,.12);color:#b54708;padding:2px 6px;border-radius:999px}.notification-tab.action-tab.active span{background:rgba(255,255,255,.22);color:#fff}.ack-queue-table td:first-child{min-width:220px}.ack-queue-table td:nth-child(2){min-width:220px}.ack-state{display:inline-flex;padding:4px 8px;border-radius:999px;font-size:10px;font-weight:700;background:#fff4e5;color:#8a4b08}.ack-state.overdue{background:#fee4e2;color:#b42318}.ack-state.acknowledged{background:#e8f7ef;color:#087443}.ack-state.escalated{background:#fff0e8;color:#9a3d0f}
@media(max-width:760px){.notification-drawer-tabs{grid-template-columns:repeat(3,1fr)}}

/* MBOP v2.2.5 Build 8: configurable acknowledgement policy */
.compact-number{width:108px!important;height:36px!important;padding:7px 9px!important;border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);text-align:center}.compact-number+small{display:block;margin-top:5px;color:var(--muted);white-space:nowrap}

/* Build 11: access control */
.access-principles p{margin:.35rem 0 0;color:var(--muted)}
.access-matrix th,.access-matrix td{text-align:center;vertical-align:middle;white-space:nowrap}
.access-matrix th:first-child,.access-matrix td:first-child{text-align:left;position:sticky;left:0;background:var(--card);z-index:1}
.permission-cell input{width:1.05rem;height:1.05rem}
.mobile-permission-label{display:none}
.selected-access-user{display:flex;gap:.75rem;align-items:baseline;padding:.85rem 0 1rem;border-bottom:1px solid var(--line);margin-bottom:.5rem}
.selected-access-user span{color:var(--muted)}
.user-access-table td{vertical-align:middle}
.user-access-table td:first-child{min-width:250px}
.access-result{font-weight:700}
.access-result.allowed{color:var(--success,#18864b)}
.access-result.denied{color:var(--danger,#b42318)}
.identity-actions{margin:.45rem 0}
@media(max-width:900px){.access-matrix thead{display:none}.access-matrix,.access-matrix tbody,.access-matrix tr,.access-matrix td{display:block;width:100%}.access-matrix tr{border-bottom:1px solid var(--line);padding:.75rem}.access-matrix td{display:flex;justify-content:space-between;text-align:left;padding:.35rem}.access-matrix td:first-child{position:static}.mobile-permission-label{display:inline;margin-left:.5rem}.selected-access-user{align-items:flex-start;flex-direction:column}}

/* Build 12 operational reports */
.report-filter-grid{align-items:end}.report-filter-grid .form-actions{display:flex;gap:.55rem;align-items:end;padding-bottom:.05rem}.report-metrics{margin-top:1rem}.report-metrics .metric strong{font-variant-numeric:tabular-nums}@media(max-width:900px){.report-filter-grid{grid-template-columns:1fr 1fr}.report-filter-grid .form-actions{grid-column:1/-1}}@media(max-width:560px){.report-filter-grid{grid-template-columns:1fr}}


/* MBOP v2.2.5 Build 12.2: ticket workspace interaction and deployment hotfix */
.ticket-main{min-width:0}
.ticket-workspace{isolation:isolate}
.ticket-tabs{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));overflow:visible;position:relative;z-index:2}
.ticket-tabs button{min-width:0;white-space:normal;line-height:1.25;text-align:center;position:relative;z-index:1}
.ticket-panel{position:relative;z-index:1}
.email-card-head,[data-email-expand-all]{position:relative;z-index:1}
@media(max-width:650px){.ticket-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-tabs button{border-bottom:1px solid var(--line)}}


/* MBOP v2.2.5 Build 12.3: deterministic JavaScript delivery and no-JS fallback */
.global-js-warning{margin:14px 26px 0}
.js-only{display:none!important}.js-enabled .js-only{display:inline-flex!important}
.ticket-tabs a{min-width:0;display:flex;align-items:center;justify-content:center;gap:4px;border:0;border-right:1px solid var(--line);background:transparent;padding:14px 16px;color:var(--muted);cursor:pointer;white-space:normal;line-height:1.25;text-align:center;position:relative;z-index:1}
.ticket-tabs a:hover{text-decoration:none;background:#f2f7fb}.ticket-tabs a.active{color:var(--brand);font-weight:700;background:#fff;box-shadow:inset 0 -3px 0 var(--brand2)}
.ticket-tabs a span{margin-left:5px;font-size:10px;background:#e7edf4;padding:2px 6px;border-radius:999px}
body:not(.js-enabled) .ticket-panel{display:block!important;border-top:1px solid var(--line);scroll-margin-top:82px}body:not(.js-enabled) .ticket-panel:first-of-type{border-top:0}.js-enabled .ticket-panel[hidden]{display:none!important}
details.email-card>summary{list-style:none}details.email-card>summary::-webkit-details-marker{display:none}details.email-card:not([open]) .email-card-body{display:none}details.email-card[open] .email-chevron{transform:rotate(180deg)}
.email-chevron{display:inline-block;transition:transform .15s ease}.email-body-empty{padding:14px!important;border:1px dashed var(--line);border-radius:8px}
@media(max-width:650px){.ticket-tabs a{padding:12px;border-bottom:1px solid var(--line)}}

.department-user-group{border:1px solid var(--line);border-radius:14px;margin:12px 0;background:#fff}.department-user-group>summary{display:flex;justify-content:space-between;padding:18px;cursor:pointer}.station-choice{display:inline-flex;gap:6px;align-items:center;margin:4px 10px 4px 0}.station-choice small{display:block;color:var(--muted)}.station-manager{display:inline-flex;gap:4px;margin-right:16px;color:var(--muted)}

.dashboard-config-trigger{display:block;margin:6px auto 0;white-space:nowrap}.dashboard-config-row{height:0}.dashboard-config-row>td{padding:0!important;border:0!important}.dashboard-config-dialog{width:min(720px,92vw);border:0;border-radius:18px;padding:24px;box-shadow:0 24px 70px rgba(15,35,55,.28)}.dashboard-config-dialog::backdrop{background:rgba(15,35,55,.48)}.dashboard-item-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.dashboard-item-choice{display:flex;gap:12px;padding:14px;border:1px solid var(--line);border-radius:12px}.dashboard-item-choice small{display:block;color:var(--muted);margin-top:4px}@media(max-width:720px){.dashboard-item-grid{grid-template-columns:1fr}}

/* Build 3 appearance and profile menu */
.profile-menu{position:relative}.profile-menu summary{cursor:pointer;list-style:none;color:#14558a}.profile-menu-panel{position:absolute;right:0;top:2rem;z-index:50;min-width:190px;background:#fff;border:1px solid #d9e2ec;border-radius:12px;box-shadow:0 12px 30px rgba(15,35,55,.16);padding:.5rem;display:grid;gap:.25rem}.profile-menu-panel a,.profile-menu-panel button{display:block;width:100%;padding:.65rem .75rem;text-align:left;border-radius:8px}.theme-dark{background:#111827;color:#e5e7eb}.theme-dark .main,.theme-dark .content{background:#111827}.theme-dark .card,.theme-dark .metric,.theme-dark .topbar,.theme-dark .profile-menu-panel{background:#1f2937;color:#e5e7eb;border-color:#374151}.theme-dark input,.theme-dark select,.theme-dark textarea{background:#111827;color:#e5e7eb;border-color:#4b5563}

.brand-logo{width:38px;height:38px;object-fit:contain;border-radius:8px;background:#fff;padding:3px}

/* MBOP v2.3.0 Build 1 — Internal Chat */
.chat-page{display:grid;grid-template-columns:minmax(250px,28%) minmax(360px,1fr) minmax(210px,24%);gap:14px;height:calc(100vh - 116px);min-height:560px}.chat-page>.panel{min-height:0;margin:0;overflow:hidden}.chat-sidebar,.chat-main,.chat-details{display:flex;flex-direction:column}.chat-sidebar-head,.chat-header{display:flex;align-items:center;justify-content:space-between;padding:16px;border-bottom:1px solid var(--border,#dfe5eb)}.chat-sidebar-head h2,.chat-header h2{margin:0;font-size:1.05rem}.chat-sidebar-head small,.chat-header small{display:block;margin-top:3px}.chat-search{display:flex;gap:6px;padding:10px;border-bottom:1px solid var(--border,#dfe5eb)}.chat-search input{min-width:0}.chat-new-panel{padding:12px;border-bottom:1px solid var(--border,#dfe5eb);max-height:50vh;overflow:auto}.chat-conversation-list{overflow:auto;min-height:0}.chat-conversation{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:10px;align-items:center;padding:12px;text-decoration:none;color:inherit;border-bottom:1px solid var(--border,#edf0f3)}.chat-conversation:hover,.chat-conversation.active{background:#eef6fb}.chat-conversation-copy{min-width:0}.chat-conversation-copy strong,.chat-conversation-copy small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-avatar{display:inline-flex;width:38px;height:38px;border-radius:50%;align-items:center;justify-content:center;background:#dcecf6;font-weight:700;color:#1f5b86}.chat-avatar.small{width:30px;height:30px}.chat-unread{min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:#1f5b86;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:.75rem}.chat-messages{flex:1;overflow:auto;padding:18px;background:#f6f8fa}.chat-message{display:flex;margin:0 0 12px}.chat-message.mine{justify-content:flex-end}.chat-bubble{max-width:min(78%,680px);padding:10px 12px;border-radius:12px;background:#fff;border:1px solid #e0e6eb;box-shadow:0 1px 2px rgba(0,0,0,.04)}.chat-message.mine .chat-bubble{background:#e8f4fb;border-color:#c6dfed}.chat-bubble strong{font-size:.78rem}.chat-bubble p{white-space:pre-wrap;margin:5px 0 7px;overflow-wrap:anywhere}.chat-bubble time{display:block;text-align:right;font-size:.7rem;color:#6d7780}.chat-attachment{display:block;padding:6px 8px;margin:5px 0;background:rgba(255,255,255,.7);border-radius:6px;text-decoration:none}.chat-composer{padding:12px;border-top:1px solid var(--border,#dfe5eb)}.chat-composer textarea{width:100%;resize:vertical}.chat-composer-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.chat-details{padding:16px;overflow:auto}.chat-participants>div{display:flex;gap:9px;align-items:center;margin:10px 0}.chat-participants strong,.chat-participants small{display:block}.chat-user-picker{display:grid;gap:6px;max-height:190px;overflow:auto}.chat-user-picker label{display:flex;gap:8px;align-items:flex-start;padding:6px;border-radius:5px}.chat-user-picker label:hover{background:#f1f5f8}.chat-user-picker small{display:block}.chat-welcome{margin:auto;text-align:center;max-width:430px;padding:24px}.chat-welcome-icon{font-size:3rem}.chat-details hr{width:100%;border:0;border-top:1px solid #e1e5e9;margin:16px 0}
@media(max-width:1100px){.chat-page{grid-template-columns:280px 1fr}.chat-details{display:none}}@media(max-width:760px){.chat-page{display:block;height:auto}.chat-page>.panel{min-height:480px;margin-bottom:12px}.chat-sidebar{min-height:300px!important}.chat-main{min-height:620px!important}.chat-bubble{max-width:90%}}

/* MBOP v2.3.0 Build 2 — Internal Chat enhancements */
.nav-badge{margin-left:auto;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#b42318;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700}.chat-header{gap:12px}.chat-message-search{display:flex;gap:6px;max-width:320px}.chat-message-search input{min-width:0}.chat-search-summary{padding:7px 14px;background:#fff8db;border-bottom:1px solid #eadf9b;font-size:.82rem}.chat-message.match .chat-bubble{outline:3px solid #f5c451}.chat-reply-quote{display:block;margin:7px 0;padding:7px 9px;border-left:3px solid #6d9fbe;background:rgba(31,91,134,.07);text-decoration:none;color:inherit;border-radius:4px}.chat-reply-quote small,.chat-reply-quote span{display:block}.chat-reply-quote span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-message-actions{display:flex;align-items:center;gap:8px;margin-top:5px}.chat-message-actions form{display:inline}.chat-message-actions .link-btn{font-size:.72rem}.chat-pin-label{float:right;font-size:.7rem;font-weight:700;color:#825800}.chat-replying{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:7px 9px;margin-bottom:7px;background:#eef6fb;border-left:3px solid #1f5b86;font-size:.8rem}.chat-shared-list{display:grid;gap:7px}.chat-shared-list a{display:block;padding:7px;border:1px solid #e1e7ec;border-radius:6px;text-decoration:none;color:inherit}.chat-shared-list strong,.chat-shared-list span{display:block;overflow-wrap:anywhere}.chat-shared-list span{font-size:.72rem;color:#68737d;margin-top:2px}@media(max-width:760px){.chat-header{align-items:flex-start;flex-direction:column}.chat-message-search{width:100%;max-width:none}}
/* MBOP v2.4.0 consolidated status colours and chat delivery details */
.status-badge{display:inline-flex;align-items:center;gap:.3rem;border-radius:999px;padding:.15rem .55rem;font-size:.78rem;font-weight:700;background:#e5e7eb;color:#374151}
.status-badge:before{content:"";width:.45rem;height:.45rem;border-radius:50%;background:currentColor}
.status-delivered,.status-read,.status-completed,.status-accepted{background:#dcfce7;color:#166534}
.status-sent,.status-sending,.status-in-progress,.status-assigned{background:#dbeafe;color:#1d4ed8}
.status-delayed,.status-pending,.status-review,.status-awaiting-action{background:#fef3c7;color:#92400e}
.status-failed,.status-rejected,.status-blocked,.status-confirmed-spam,.status-confirmed-phishing{background:#fee2e2;color:#991b1b}
.status-quarantined,.status-non-crm-review,.status-auto-generated-review{background:#f3e8ff;color:#6b21a8}
.status-excluded,.status-cancelled,.status-archived{background:#e5e7eb;color:#4b5563}
.chat-delivery-panel{margin-top:.75rem;padding:.75rem;border:1px solid var(--line,#ddd);border-radius:.5rem}
.chat-delivery-panel>div{display:flex;justify-content:space-between;gap:1rem;padding:.3rem 0}

/* v2.4.0 Build 2 Hotfix 1 — Smart Filter */
.smart-filter-input{margin-bottom:.45rem;width:100%}
.smart-filter-input+small{display:block;margin:-.15rem 0 .45rem;color:var(--muted,#667085)}

/* Hotfix 6: clean message-type differentiation */
.email-card.incoming{background:#f4f8ff;border-color:#cfe0f5;border-left:5px solid #2f73b8}.email-card.incoming .email-card-head{background:#eef5ff}.email-card.incoming[open] .email-card-body{background:#fbfdff}.email-card.outgoing{background:#f4fbf7;border-color:#cde8d6;border-left:5px solid #238a52}.email-card.outgoing .email-card-head{background:#eef9f2}.email-card.outgoing[open] .email-card-body{background:#fbfefc}.ticket-panel#auto-responses table tbody tr{background:#fafbfc}.ticket-panel#auto-responses .badge{font-weight:700}.ticket-panel#auto-responses .badge:where(:not(.failed)){background:#eaf6ee;color:#247a47}.ticket-panel#auto-responses td:nth-child(3){font-weight:600;max-width:420px}.ticket-tabs a[data-ticket-tab="auto-responses"].active{color:#7a4c00;box-shadow:inset 0 -3px 0 #d99a24}.email-direction{font-weight:800}.email-card.incoming .email-direction{color:#2f73b8}.email-card.outgoing .email-direction{color:#238a52}

/* v2.4.1 Build 1 */
.system-status-bar{position:fixed;left:0;right:0;bottom:0;z-index:80;display:flex;gap:14px;align-items:center;min-height:30px;padding:4px 14px;border-top:1px solid #cbd5e1;background:#f8fafc;font-size:12px;color:#334155}.internal .content{padding-bottom:50px}.env-badge{padding:2px 8px;border-radius:999px;font-weight:700}.env-test,.env-uat{background:#fef3c7;color:#92400e}.env-production{background:#dcfce7;color:#166534}.env-development,.env-local{background:#dbeafe;color:#1e40af}.sticky-table{max-height:65vh;overflow:auto}.sticky-table thead th{position:sticky;top:0;z-index:2;background:#fff}.pagination{display:flex;align-items:center;justify-content:center;gap:10px;margin-top:14px}.status-card-blue{border-top:4px solid #2563eb}.status-card-green{border-top:4px solid #16a34a}.status-card-amber{border-top:4px solid #f59e0b}.status-card-red{border-top:4px solid #dc2626}.status-card-grey{border-top:4px solid #64748b}.status-card-purple{border-top:4px solid #7c3aed}@media(max-width:800px){.system-status-bar span:nth-child(4),.system-status-bar span:nth-child(5),.system-status-bar span:nth-child(7){display:none}}

/* v2.4.1 Build 3 SIT rectification */
.page-nav{margin:0 0 14px}.source-badge{display:inline-flex;margin-top:8px}.compact-inline{margin-top:8px;display:flex;gap:8px;align-items:end}.compact-inline label{min-width:220px}.sticky-table thead th{position:sticky;top:0;z-index:3;background:#fff}.page-head .actions{display:flex;gap:8px;align-items:center}

/* MBOP v2.4.1 Build 3 */
.clickable-table tbody tr[data-row-href]{cursor:pointer}.clickable-table tbody tr[data-row-href]:hover{background:rgba(28,103,176,.06)}
.required-mark{color:var(--danger,#b42318)}
.mailbox-sync-status{margin-top:12px;padding:12px;border:1px solid var(--line);border-radius:12px}.sync-state{display:inline-flex;padding:5px 9px;border-radius:999px;background:#eef3f8;font-weight:700}.sync-running-healthy{background:#e8f7ef;color:#167348}.sync-synchronising{background:#eaf2ff;color:#175ea8}.sync-error{background:#fdecec;color:#b42318}.sync-stopped{background:#f1f3f5;color:#59636e}
/* Build 3: two-line incoming-message summaries with full-body popover */
.incoming-summary-cell{position:relative;min-width:280px;max-width:440px}.incoming-summary-trigger{display:block;width:100%;padding:0;border:0;background:transparent;color:inherit;text-align:left;font:inherit;cursor:pointer}.incoming-summary-trigger:hover .incoming-summary-clamp,.incoming-summary-trigger:focus-visible .incoming-summary-clamp{text-decoration:underline}.incoming-summary-clamp{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2;line-height:1.4;max-height:2.8em;white-space:normal;overflow-wrap:anywhere}.incoming-summary-popover{position:absolute;z-index:120;top:calc(100% + 6px);left:0;width:min(560px,calc(100vw - 48px));max-height:min(430px,70vh);overflow:auto;padding:14px;border:1px solid var(--line,#d7dee7);border-radius:12px;background:#fff;box-shadow:0 16px 44px rgba(15,23,42,.22);font-weight:400}.incoming-summary-popover-head{position:sticky;top:-14px;display:flex;align-items:center;justify-content:space-between;gap:12px;margin:-14px -14px 12px;padding:12px 14px;border-bottom:1px solid var(--line,#d7dee7);background:#fff}.incoming-summary-full{overflow-wrap:anywhere}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}@media(max-width:720px){.incoming-summary-cell{min-width:220px}.incoming-summary-popover{position:fixed;left:16px;right:16px;top:15vh;width:auto;max-height:70vh}}
/* Build 3 dashboard: card-driven queues and user display preferences */
.dashboard-metrics .metric.selected{outline:3px solid rgba(31,91,134,.28);border-color:#1f5b86;box-shadow:0 8px 22px rgba(31,91,134,.16)}.dashboard-results{scroll-margin-top:18px}.dashboard-empty-state{text-align:center;padding:32px}.dashboard-preferences-dialog{width:min(700px,calc(100vw - 32px));max-height:85vh;border:0;border-radius:14px;padding:20px;box-shadow:0 20px 70px rgba(15,23,42,.3)}.dashboard-preferences-dialog::backdrop{background:rgba(15,23,42,.42)}.dashboard-preference-list{display:grid;gap:8px;max-height:56vh;overflow:auto}.dashboard-preference-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px;border:1px solid var(--line,#d7dee7);border-radius:10px;background:#fff}.dashboard-preference-row label{flex:1}.dashboard-preference-row strong,.dashboard-preference-row small{display:block}.dashboard-preference-row.moving{background:#eef6fb}